Returns & Exchanges
At Biodance, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products in their original, unopened packaging.
Initiate Your Request
Contact our dedicated support team at support@biodance.com with your order number and the reason for your return to receive a return authorization.
Prepare the Package
Carefully pack the unused items in their original boxes to ensure they are protected during transit and include your printed return authorization form.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing